Privacy Policy

Last updated: June 11th, 2026

Introduction

AutoTidy (“we”, “us” or “our”) is committed to protecting your privacy and handling your personal information fairly, securely and transparently.

This Privacy Policy explains what information we collect, how we use it, when we share it and the rights you have in relation to your personal information.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

Who are we?

AutoTidy is an online marketplace that connects customers with independent mobile valeting professionals throughout the United Kingdom.

For the purposes of UK data protection law, AutoTidy is the data controller responsible for the personal information collected through this website.

If you have any questions about this Privacy Policy or your personal information, please contact us.

Information we collect

When you make a booking, create an account, submit a contact form or use our website, we may collect personal information including:

  • Name
  • Email address
  • Telephone number
  • Property address
  • Town or city
  • Postcode
  • Vehicle make and model
  • Vehicle registration number
  • Vehicle photographs (where uploaded)
  • Selected service package
  • Available booking dates and times
  • Water and electricity availability
  • Booking history
  • Account information
  • Business information provided by valeters
  • Website and social media links supplied by valeters

If you contact us through our contact forms, we may collect your name, email address, telephone number and any information contained within your message.

We also automatically collect certain technical information including IP addresses, browser type, device information, cookies, website usage data and security logs.

How we use your information

We use your personal information to:

  • Process and manage bookings
  • Match customers with suitable mobile valeters
  • Create and manage customer and valeter accounts
  • Process deposits and payments
  • Send booking confirmations and service updates
  • Respond to enquiries and provide customer support
  • Improve our website and services
  • Prevent fraud, abuse and unauthorised access
  • Monitor website security
  • Comply with legal and regulatory obligations

Legal basis for processing

We process personal information where it is necessary to:

  • Perform a contract with you
  • Take steps at your request before entering into a contract
  • Comply with legal obligations
  • Pursue our legitimate business interests, provided those interests do not override your rights and freedoms
  • Where required, based on your consent

Sharing your information

AutoTidy operates as a marketplace connecting customers with independent mobile valeting professionals.

Before a booking is accepted, valeters may only see limited booking information such as the requested service, vehicle type, general location and available dates. Your name, telephone number, email address and full address are not shared at this stage.

Once a booking is confirmed, the assigned valeter may receive your name, telephone number, email address, service address, vehicle details, uploaded vehicle photographs, booking information and water or electricity availability where necessary to complete the service.

Once a booking is confirmed, customers may receive the valeter’s name, business name, email address and telephone number so both parties can communicate regarding the booking.

We may also share information with trusted third-party providers who help us operate our services, including payment providers, website hosting providers, analytics providers, security services and email delivery services.

We may disclose personal information where required by law or where necessary to protect our legal rights, customers, valeters or the security of our platform.

Independent valeters

Valeters using AutoTidy operate as independent businesses and are responsible for handling customer information in accordance with applicable data protection laws once it has been shared for the purpose of completing a booking.

Payments

Deposits and booking fees are securely processed through Stripe.

AutoTidy does not store your full payment card details. Payment information is processed securely by Stripe in accordance with its own privacy and security standards.

Cookies and analytics

We use cookies and similar technologies to keep users logged in, remember preferences, improve website performance, maintain website security and understand how visitors use our website.

We use Google Analytics to collect anonymous and aggregated information about website usage, including pages visited, time spent on the site and general device information. This information helps us improve our services and user experience.

For more information about the cookies we use, including how to manage or withdraw your consent, please see our Cookie Policy. You can also manage your cookie preferences at any time using the cookie settings available on our website.

Please note that disabling certain essential cookies may affect the functionality and security.

Website security

We use security services to help protect our website from spam, malicious activity, fraud and unauthorised access attempts.

This may involve recording IP addresses, browser information, request data and security logs where necessary to maintain the security and integrity of our services.

Email communications

We may send emails relating to bookings, accounts, enquiries, service updates and important platform notifications.

Where permitted by law, we may occasionally send marketing communications about AutoTidy services. You can unsubscribe from marketing emails at any time.

Data retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain account records, comply with legal obligations, resolve disputes and prevent fraud.

If you close your account, certain information may be retained where required for legal, accounting, regulatory or security purposes.

When personal information is no longer required, it is securely deleted or anonymised where appropriate.

International transfers

Some of our trusted service providers may process information outside the United Kingdom.

Where this occurs, appropriate safeguards are implemented to ensure your personal information receives an adequate level of protection in accordance with applicable data protection laws.

Your rights

Subject to applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Request restriction of processing
  • Object to certain processing activities
  • Request a copy of your personal data
  • Withdraw consent where processing relies on consent

To exercise any of these rights, please contact us using the details provided in this Privacy Policy.

Complaints

If you have any concerns about how we handle your personal information, we encourage you to contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection.

Children’s privacy

AutoTidy is intended for users aged 18 years or over. We do not knowingly collect personal information from children.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal obligations or business practices.

Any updates will be published on this page together with a revised “Last updated” date.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.