Privacy Policy

Last updated: 27th January, 2026

AutoTidy (“we”, “us”, “our”) operates an online directory that connects customers with mobile valeters.

This Privacy Policy explains how we collect, use, store, and protect personal data when you use our website, in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What personal data we collect

We only collect personal data that is necessary to operate the website and provide our services.

Customers

When you use the website as a customer, we may collect:

  • First name and last name
  • Email address
  • Phone number
  • Message content submitted through booking, enquiry, or contact forms

If you create an account, we collect:

  • First name
  • Last name
  • Email address

Valeters (service providers)

When valeters register and create a listing, we may collect:

  • First name and last name
  • Email address

When submitting a public listing, valeters may also choose to provide:

  • Business name
  • Phone number
  • Address or service area
  • Pricing information
  • Services offered
  • Operating hours and working days
  • Website and social media links
  • Images and other media
  • Links to external content such as YouTube videos

Information included in a valeter listing is publicly visible on the website.

Promoted / Featured listings

Valeters may choose to promote or feature their listing for a fee.

When purchasing a promoted listing, we may collect:

  • Billing name and billing contact details
  • Payment and transaction information

Card payments are processed securely by a third-party payment provider. We do not store or process full card details on our servers.

Reviews

When leaving a review on a valeter listing, we collect:

  • Name
  • Email address
  • Review content

Email addresses are used for verification purposes only and are not displayed publicly.

How we use personal data

We use personal data to:

  • Operate and maintain the website
  • Respond to enquiries submitted via the contact form
  • Enable users to search listings and submit booking requests
  • Facilitate communication between customers and valeters
  • Display public directory listings, promoted listings, and reviews
  • Process payments for promoted listings
  • Improve the website and user experience
  • Maintain website security and prevent misuse

Lawful basis for processing

Under UK GDPR, we process personal data on the following lawful bases:

  • Consent – where you voluntarily submit information (e.g. contact forms, reviews)
  • Contract – where processing is necessary to provide services, including promoted listings
  • Legitimate interests – to operate, secure, and improve the website

Cookies

We use cookies and similar technologies to ensure the website functions correctly and to analyse website usage.

For full details, please see our separate Cookie Policy.

Sharing personal data

We do not sell personal data.

We may share personal data with trusted third-party service providers who support the operation of the website, such as hosting, security, analytics, form handling, and payment processing services. These providers only process data on our instructions and in accordance with data protection law.

Public listing information submitted by valeters is visible to all website visitors.

Data retention

We retain personal data only for as long as necessary for the purposes set out in this policy, including legal, accounting, or reporting requirements.

You may request deletion of your account or personal data at any time, subject to legal or operational requirements.

Your data protection rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability

To exercise your rights, please contact us.

Data security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, or disclosure.

External links

Our website may contain links to external websites or platforms. We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the policies of any website that you visit.

Contact us

If you have any questions about this Privacy Policy or how we handle personal data, please contact us.